FAQs
General Information
What is included in each subscription box?
Each box includes one handpicked book tailored to your preferences, and depending on the plan, a selection of surprise goodies.
How do you choose the books for each subscriber?
Our team of literary experts and avid readers select books based on a detailed quiz you complete upon subscribing. This quiz covers genres, authors, reading habits, and preferences, ensuring each book matches your personal reading style.
What are the different subscription plans available?
We offer three main plans: a Standard Monthly Subscription at $20 per month plus $5 shipping, a Premium ‘Book n’ More in a Box’ Subscription at $40 per month with free shipping, and Prepaid Plans which offer a discount over the monthly rate.
Can I choose the books I receive?
Our service is designed to surprise and delight you with each book choice, based on the preferences you set in your quiz. But if you would like a specific title, no worries! Please put a note in your order and contact us about the book of choice the same day you placed the order.
Do you ship internationally?
We currently ship within the United States, focusing on providing the best local service. Expanding our shipping to international customers is in our future plans.
Subscription Details
Do I have to retake the quiz for each delivery?
There's no need to retake the quiz for each delivery unless you wish to change your preferences. Your initial responses guide our selections, ensuring a tailored experience with each box.
How do the prepaid plans work?
Our prepaid plans offer an upfront payment option, providing a discount compared to the monthly fee, delivering continuous literary joy without the need for monthly renewals.
What are the differences between the boxes?
The 'Book n' More' box goes beyond the standard offering, including additional premium items such as exclusive snacks, self-care products, and more, all carefully selected to complement the "book shock" feeling.
Can I gift a subscription to someone?
Gifting a subscription is simple and thoughtful. Put that it is a gift in the notes and contact us as well and provide the recipient's information; we'll take care of delivering the curated reading experience directly to them.
Do the goodies change each delivery?
The goodies in each delivery are thoughtfully chosen to change every month, keeping the unboxing experience fresh and exciting. If you would like to keep a specific goody in your subscription, contact support!
Product and Shipping
Are the books hardcover or paperback?
Our books are a mix of hardcover and paperback editions, chosen to provide the best reading experience for each title, taking into account availability.
What are the shipping costs and delivery times?
Shipping costs are $5 for Book in a Box and free for Book n' More in a Box. Delivery times are within 2-5 days, typically within 3.
How do I update my shipping or billing information?
Updating your shipping or billing information is straightforward via your online account, providing you with full control over your subscription details; for additional assistance, our customer service team is always ready to help.
What if I have dietary restrictions for the goodies included?
Most of our snack goodies contain no sugar alcohols, stevia or artificial sweeteners, and are organic, gluten-free, vegan, dairy-free, soy-free, non-GMO, and preservative-free. It is all a surprise at the end of the day!
Post-Delivery
What if I receive a book I've already read?
In the unlikely event you receive a book you've already enjoyed, we're happy to offer an exchange. Our goal is your complete reading satisfaction, so don't hesitate to reach out to us for an alternative selection.
How do the hint emails about the upcoming book work?
Our pre-delivery hint emails are designed to spark curiosity and build anticipation, providing playful and intriguing clues about the theme or content of your upcoming book, enhancing the overall experience.
What if my box is lost or damaged during shipping?
Should your box be lost or damaged in transit, please contact our customer support team immediately. We're committed to resolving such issues promptly, including arranging for a replacement box or tracking down your shipment.
What if I am not finished with my book but I want more of the goodies?
No worries, we can send you more! Send us an email or go the "Contact Us" page to let us know and we can go from there.
Billing
How will I be billed for my subscription?
Your subscription fee will be automatically billed to your provided payment method each month. For prepaid plans, the total cost is charged upfront at the time of purchase.
What is the billing cycle for the subscription?
The billing cycle is monthly, typically on the date you first subscribed. For prepaid plans, billing occurs once at the start of the subscription term.
Will I be notified before being billed each month?
Yes, we send out a reminder email a few days before your card is charged each month. This ensures you're always informed about upcoming charges.
Is it possible to change my payment method after subscribing?
Yes, you can change your payment method anytime. Just go to your account settings on our website and update your payment information under the billing section.
Miscellaneous
Are there any special offers for first time subscribers?
We offer free shipping for all subscriptions!
How can I stay updated on news and promotions?
To keep up-to-date with the latest news, special promotions, and reading recommendations from our team, subscribe to our newsletter and follow our social media channels, where we regularly engage with our community of book lovers.
Where can I find reviews or testimonials from other subscribers?
You can discover what our subscribers think about their experience by visiting the testimonials page on our website or social media platforms, offering insights into the joy and excitement our boxes bring.
Do you offer any referral bonuses or rewards for long-term subscribers?
Loyal subscribers can benefit with long-term subscription rewards, including discounts, exclusive items, or special offers, as a token of our appreciation for their continued support. As of right now, we are working on a referral program!